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Frequently Asked Questions

These are the most common questions our customers ask. Still have questions? Contact our support team.

Reserving a meeting room with SentriGate is easy! First, log into your account or create one if you're new. Head to the 'Reserve' section on the homepage, then pick your location along with the date and time for your meeting. Browse the available rooms and choose one that fits your needs, filling in details like the number of attendees and any special requests. Finally, confirm your reservation, and you'll get a confirmation email with all the booking details. If you have questions, our support team is here to help!

Yes, you can cancel directly from the 'My Bookings' section in your account. Cancellations made at least 24 hours before your reserved time are fully refunded; later cancellations may be subject to a partial fee, which we'll always show you before you confirm.

You'll need a free SentriGate account to complete a booking, since it lets us send confirmations, manage cancellations, and keep your booking history in one place. Browsing available spaces doesn't require signing in.

Absolutely. When reserving a room, choose a date range instead of a single day and we'll check availability across the whole period. For recurring bookings, like a weekly meeting, you can set a repeat schedule from the same screen.

Meeting rooms are billed by the hour, with the rate shown upfront before you confirm. Book in half-hour increments, and longer same-day bookings are discounted automatically — the final price is always confirmed before checkout.

Meeting room available to book on SentriGate

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